A friend sent us a bird feeder which he purchased via Homebits in the UK; we live in Canada and were disappointed to find the porcelain bird feeder was broken on arrival; it had shifted within the padding material in the large box it had been sent in.
When we told Hannah at Homebits about this she immediately sent a replacement at no charge, wrapped very tightly and thoroughly in bubble wrap so the mis-hap did not recur. The new bird feeder was intact.
We were impressed by the attitude of the customer service representatives at Homebits who were really quick to offer a replacement and very decent and helpful throughout.
Philippa and Christopher Lyons
"I don't think I can be of much use to you regarding a product review - I bought refill memo pads for the Eva Solo Memo Board, so I knew exactly what I wanted, and obviously I would be pleased to get what I want!!!
However, from a Customer Service point of view, I certainly do have something to say!
Hannah Gibbons dealt with my original order, which due to supplier negotiations at the time, you could not fulfill.
However, as soon as the item became available again through Homebits, she contacted me, and I was able to get what I want!!!
Now that makes for happy customers.
Thank you, Hannah!"
"Your prices are superb, your delivery charges are reasonable as other companies that I have browsed are still higher than you whilst offering free p&p which is false! Thank you". J Bennett
"The perfect internet supplier - I ordered late on a Tuesday and the product was delivered on Thursday morning. Excellent service", I.McLaren
"Hi Guys, Just to compliment you on the amazing speed of the delivery of this order, and to congratulate those concerned in its preparation and dispatch.
It is human nature to complain when things do not go according to plan, on the other hand we rarely comment when things go well. Well take a bow and I will recommend you to friends." E.R, Cork, Ireland
"Good site; good price; excellent delivery rate and product satisfaction"
"Extremely helpful staff, very impressed " Shopfitting company, UK
"The whole experience was great. Super website and I will be back."
"Unusual selection of contemporary hardware, a little bit more expensive but you do get something different" Interior Design Company, UK
"Just to let you know that the handles arrived and that we are very happy with them. They are gorgeous!"
"£5 delivery - was expecting less but overall still cheaper than other companies total costs"
"Excellent item which was perfect for our new bathroom and not available anywhere else" R.S-T, Essex
"Very satisfied with product and also customer service was extremely helpful and useful. Sent an email with a contact name for telephone discussion which I phoned and was pleasantly surprised by customer services which these days most companies don't even both to respond. I would hightly recommend anybody to deal with this company for product value and customer service"
"I can't thank you enough. All Lladro products arrived, well packed and in perfect order this morning. Your perseverance in getting these delivered to me "yesterday" is much appreciated. I would not hesitate to recommend Homebits to friends. I may send you a Picture when the bathroom is finished!" J.H, Largs, Scotland
"Thank you for your fantastic service the AJ door handles have arrived" M.K, South Africa
"Was very pleased with the quality of products displayed and the prices are reasonable, if not sometimes cheaper than websites selling the equivalent products. Good to be able to talk to staff without going through numerous messages" McG. Glasgow
"Further to my order placed yesterday - my order arrived today. Great quality items & many thanks for a 1st class service" S.G. Swansea
"Many thanks for your fast delivery. Ordered on Sunday and delivered on Tuesday. Excellent service and quality product" D.E. Brighton
"I ordered three items and only 1 was in stock. Homebits emailed me and gave me the choice of receiving one parcel or two. I was kept very well-informed and the one parcel arrived when expected. Waiting a few days for goods is much less of a problem (when not urgent) if I know there will be a wait. Top marks for service!" C.S. London
"The goods have just arrived (Tuesday am) and I placed the order Sunday evening- thanks for an excellent service" A.J. Staffs
"Brilliant... many thanx for your speedy and efficient service" C.L, Lancs
"just wanted to commend you on your excellent service, item arrived today - many thanks for your prompt response" A.M, Scotland
"fab company will look when next need anything for home or garden before i shop anywhere else. thank you...............good old google for finding the site for me!" Mystery Shopper, UK
"This is my third order with you in as many weeks. I have never received such prompt and courteous service. Your communication and website fill me with confidence. It's a pleasure to do business with such an efficient company,and I look forward to doing so again. I feel I can recommend you to friends and family and service like yours is pretty rare these days. Thank you once again." B.M, Coventry
"Just to say that I have received my order and am completely happy - the pieces are of such lovely quality. Maybe I should get out more but I feel all gooey just looking at them!!" S.F, London.
"Having found homebits while searching for an item, I was immediately impressed by their web site, and on comparing the price of the item on many more sites, found homebits to be the best. I placed my order, and was amazed to receive same within 3 days. So pleased with the service and product, I am now ordering more of the same. Thank you."
"Excellent after sales service - well done!" C.W, Lincoln
"Many thanks. We have now received the handles at my husband's place of work yesterday - and we are delighted with them, they are lovely. Thank you very much, and for your help on the phone - you are a pleasure to deal with." D.P, Barnsley.
"Homebits have provided us with a very efficient and helpful service now for the last two years. This has enabled us to provide our customers with a brilliant range of good quality stylish products. There is no doubt in our minds that everyone who deals with Homebits will be very happy with the products they receive." E.A, Designer, London.
"It is 9:30 am and your bell push has just arrived. Not bad is it, considering that it came from the other end of the planet! Once again, thank you for all your help with this - we are very impressed with the product and the service" D.A, Victoria, Australia.
"Your customer service is outstanding which makes a refreshing change!" J.P, Essex.
"I did not have any problems.. delivered on time and the handles look great on the doors." A.M.H, Interior Designer, London.
"Thanks guys, for a prompt high quality service, the wall hangers you supplied to us were well designed and easy to fit. Our customer was delighted with the end results." V.S, Interior Decorators, London.
"Goods arrived promptly and as described. Very good thanks" R.C, Kettering, Northants.
"The door numbers are excellent!" C.M, Wandsworth, London.
"As you know from our phone conversation I think you guys are FAB! Great products, great service and I have told everyone about you. My cabinet maker is sold, big-time!" C.D, Hampshire.
"Excellent service. Thank you" T.M, Kent.
"Many thanks for your email, help and excellent service - very refreshing in todays world! If I need more bits I will certainly come back to you and I shall certainly tell my friends" C.M, London.
"Suitable product and good customer support" T.G, London.
"I emailed homebits with a query and they replied with the info I required within 24hrs. I was very impressed with the service. The designs are great on the website and the price range varies from reasonable to very expensive" O.M, Bucks.